More so than ever before, having a great communication system is absolutely crucial for the success of any business. This is especially the case now with distributed teams who may have team members located in all corners of the globe, not to mention the need to stay in touch with clients, colleagues and partners who could be just about anywhere too. And regular voice calls oftentimes aren’t enough on their own either.
Utilizing the trusted Cisco Unified Communications Manager platform is Amcom, the company and service that serves as the subject of today’s review. It’s particularly appropriate for medium to large corporations, but it could also prove absolutely invaluable to smaller businesses too.
While there are other services that Amcom offers, we’re focusing mostly on the SIP trunk Australia services that it provides to business of different sizes. You might already be familiar with SIP as a protocol for VoIP. SIP trunking goes further by delivering telephone services and unified communications over broader software applications.
The “voice” part of the VoIP calls powered by a SIP protocol should be reasonably familiar to most of you, but the idea of having unified communications goes further by adding other advanced features. This allows workers and their contacts collaborate by voice, but also via video calls, screen sharing, web and on the go with mobile solutions.
A big problem with most corporate and team communications is that they can be disjointed. You might have your voice call on this phone, a discussion via instant messenger on one protocol, and then another set of emails from another address, even if these are all conversations with the same person. Unified communications brings these things together.
Voice and Video Solutions
Amcom’s available solutions are meant to be collaborative and they’re meant to be comprehensive. You get the unified communications, but they’re also available for storage, exchange, contact centre, location tracking, network and more. They’re ready to face the full range of modern ICT challenges.
In the context of SIP unified communications, you are offered several options. Many companies may opt for the traditional route of taking an on-premise communications solution. This supports telepresence, conferencing and more. It’s fully scalable and the network can upgrade to grow along with your company. This expands to include reception consoles, enhanced call control, call recording and so on.
Other companies may not want to burden themselves with managing the actual hardware needed to have a proper unified communications system. For those companies, the hosted PBX from Amcom may be more appropriate. You still get the high-def voice and video platform, but you simply pay a fixed monthly fee rather than having to fork out the big bucks when hardware upgrades become necessary. This way, you also reduce the costs involved with internal IT support.
Meeting Your Communication Needs
Another option that Amcom offers is what it calls SIP lines. These connect your existing private brand exchange (PBX) or IP-enabled PBX (IP PBX) to the Amcom network. This replaces the PSTN/ISDN links that you be currently using, helping to further reduce your costs while improving your overall communications functionality and efficiency. Again, the service can be scaled to fit the changing needs of your business.
Communication really does sit at the heart of the success for any given company, so it’s really an area where you should pay close attention. Unified communications are incredibly powerful for this purpose, empowering workers to communicate more effectively and more efficiently. There are no price sheets on the Amcom site itself, so you’ll need to contact them directly for more information. You get dedicated account managers and national network coverage in Australia with full installation services and ongoing support.