Google Messes Up March EFT Payment

I knew that Google has wired me my March AdSense payment a few days ago but I didn’t check to make sure it was correct because I assumed Google doesn’t make mistakes. That was until Carl Nelson paged me and told me Google messed up his electronics funds transfer. So I logged into my bank account and sure enough, Google has messed up my transfer as well.

What caused this appears to be a change in the way Google does its exchange rate. In the past, Google shows the exchange rate based on how much a US dollar is worth in Canadian. Now it looks like they have changed it to show how much a Canadian dollar is worth in US. The problem is when you do that you have to change the way you convert the money. Under the old system, Google would take what they owe me in US and multiply it by the exchange rate. With the new system, Google needs to take what they owe me in US and divide it by the exchange it. Instead of dividing by the exchange rate, Google multiply it like the old system and that resulted me getting way less money than I should.

Google wired the money at an exchange rate of 0.884 to 1. That means 88.4 cents US = $1CAD. However, the way Google did the math made it 88.4 cents CAD = $1US. I just sent them an email about. I’m sure it’ll be corrected …. some time in the future.

8 thoughts on “Google Messes Up March EFT Payment”

  1. Carl says:

    We’ll probably have to wait until next month

  2. Guk says:

    I hope this doesn’t get affected in Italy

  3. ralphieb says:

    They messed up my payment too. I believe all publisher in Canada (and few other countries) that uses EFT are affected by this.

    Google sent a mass email saying that they will investigate further and inform us of any additional details.

  4. Carl says:

    Looks like they are paying right away!

    We now have an update regarding your April payment. The remaining amount owed will be processed today and should be credited to your bank account in the next few days.

    Within your AdSense account, your Payment History page will show:

    1) A ‘Payment…’ line with the original payment amount, calculated with the incorrect exchange rate.
    2) A ‘Payment canceled’ line with the amount of the incorrect payment.
    This doesn’t mean we’ve removed your earnings from your bank account; it’s only displayed to balance the amounts within your AdSense account.
    3) Two separate ‘Payment…’ lines, each with the corrected exchange rate and USD amounts. These lines reflect the correct amount of your payment.

    By the end of the week, your Payment History page will appear something like the following:

    Mar 31, 2006 Earnings… $700.00
    Apr 26, 2006 Payment… ($700.00)
    Apr 26, 2006 Payment Canceled $700.00
    Apr 26, 2006 Payment… ($400.00)
    May 1, 2006 Payment… ($300.00)

    Once again, we appreciate your patience as we worked to fix the error.

  5. John Chow says:

    I never got the email. I guess the spam filter got them.

  6. Carl says:

    You really need a new spam filter.. I told you before how well Cloudmark works.. It costs $2 a month, but it’s worth it!

  7. Stephen says:

    They just fixed mine. Gimme my money!

  8. POPFile is a much better product than using the Cloudmark service, not to mention the free factor :-).

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