How To Keep Your Email List Cost Down

I received the following email from Jeffrey Von Stetten about the list service provider cost. I will be answering this question in an upcoming lesson of IM John Chow. However, I figure I will post the answer here to give you an example of the level of quality teaching you’ll experience when you sign up for my new video course.

I had a quick question: since building a huge list is crucial to making good money online, how do you keep your email service provider costs down? Every place I’ve looked seems like they cost a fortune to use for a list that’s barely even 100,000 people. If you have any suggestions for providers please let me know.

Everyone wants a big email list because they think the bigger the list, the more money they make. They seem to forget that the bigger the list, the more it cost to maintain. What’s more important than the size of the list is the quality of the leads and the cleanness of the list. To maintain high quality leads, you must keep your list clean. This has the added benefit of saving you money.

You see, Aweber and most email service providers, charge you based on total subscribers. So if you have 450 people on your subscribed list and 100 on your unsubscribed, you have a total of 550 subscribers even though the 100 unsubs will never get your email. What’s more, you will be billed for 550 subscribers.

This will push you into the next price bracket. By not removing the unsubs, you end up paying an extra $10 for nothing. If you remove the 100 unsubs, you’ll be back in the first price tier. Here’s a video I did a few years ago on how to remove unsubs.

If you have a large number of unsubs then the method in the video will take too long to do. In that case, you just click the “Live Chat” button in your Aweber control panel and ask tech support to do it for you.

Removing unsubs is the most obvious way to clean your list and maintain quality of leads. However, it’s only the beginning. Most email marketers don’t clean their list beyond removing unsubs because of ego. They want to show a nice big subscribers number and say list is bigger than your list. However, it’s much better to have a super clean list of 10,000 high quality leads than an unclean list of 100,000 low quality leads. It’s also a lot cheaper.

Here’s three more things you need to do to keep your list super clean, keep your leads super hight quality, and keep your email cost low.

1 – Remove The Not Confirmed

Many people enter fake email addresses hoping there’s no double opt in so they can get whatever free incentive is behind the squeeze page. When they see a page asking to confirm instead, they just abandon the page.

Aweber requires all subscribers to double opt in to your list. That means they must confirm their email address. This is the main reason why Aweber has the best delivery rate in the industry. They will not send a broadcast message to a subscriber who hasn’t confirmed his/her email.

The not confirmed emails will count towards your total subscribers but will never receive any email from you. This is also a very low quality lead. To keep your list clean and your billings low, you should remove subscribers who are not confirmed. Here’s how to do that.

Choose “Search” from the “Subscribers” tab in your Aweber control panel. This will bring up the segment search box. The field you’re looking for is “Confirmed?”

This will produce a segmented list of all subscribers who have not confirmed their email. You should combine this search with a search by “Date Added” to segment out the people who have recently subscribed but may not have time to confirmed yet. Generally, if someone hasn’t confirmed within a week, he’s not going to.

When aweber produces the list, click the erase box and delete the names. If there are too many names, then click the live chat button and have the Aweber tech do it for you.

2 – Remove The undeliverable Emails

Like unconfirmed emails, Aweber can not deliver emails to addresses that are undeliverable. The emails become undeliverable for number of reason, but the main points is, the person will never receive your email but you’ll be charge for it.

The process for removing undeliverable emails is the same as removing unconfirmed emails. Choose “undeliverable” from the segment search feature, and then delete the resulting list.

3 – Remove People Who Don’t Open Your Emails

This little trick is great for removing people who use throw away email addresses. Many people use a secondary email address for Internet offers. They sign up and confirm with that second email in order to get the freebie, but then never open any other broadcasts.

*Please note: This only works if you’ve been sending your broadcasts with Aweber stats enabled.

Do a search of your subscribers using the “No Opens” option. This will produce a segmented list of subscribers who have not opened any email since the date you specified. Like the not confirmed, you should combine this search with a search by “Date Added” to make sure you’re only looking through people who have been on your list for a while. You wouldn’t want to group a new subscriber, who just got your first email but hasn’t had time to open it, in with someone who signed up to your list a year ago and hasn’t opened any emails in 6 months.

Instead of erasing the No Opens like you did with the Not Confirmed, you should give leads one last chance (or maybe a few chances) to respond. While most no opens are secondary emails that are never checked, there will be some subscribers who just stop opening your emails for one reason or another. This is your chance to “reactive” them.

The Reactivation Campaign

Create a broadcast (or a series of broadcasts) to try to get non-engaged subscribers to start responding again. Many retailers use coupons or discounts to try to re-engage email subscribers. You could do this, or offer a free report or some other compelling incentive to get them clicking again.

At the conclusion of your reactivation campaign, delete all subscribers who didn’t respond. No sense in having someone on your list who doesn’t want to be there.

By performing weekly (or daily) deletion of the unsub, undeliverable, unconfirmed and no opens, you keep your list super clean and responsive. You won’t be able to brag about your list being bigger than the guy next door but you’ll have a far more responsive list and you’ll be saving money by keeping your list cost down. I’ll take that over bragging rights any day!

Test Drive Aweber for Only $1.00

Aweber offers a $1 trial account for all new customers. The account is just like a normal Aweber account and includes unlimited email campaigns, newsletter, broadcasts and follow ups. It’s a great way to test drive Aweber to see what it can do for your blog. Your satisfaction is guaranteed. If you find that having an email list is not for you, contact Aweber within 30 days and they’ll give you the $1 back.
$1 Aweber Offer

IM John Chow – Learn How To Really Make Money with Email Marketing


34 thoughts on “How To Keep Your Email List Cost Down”

  1. Great, me using aweber It’s a great, Thank jonchow

  2. geekmom says:

    Excellent idea about removing those who don’t open the emails. It’s a good way to clear out the not-so-serious marketers too. Why waste time on those who aren’t interested?

  3. Arthur rouse says:

    Been using mailchimp, but I am consodering switching to aweber does aweber have any protocols in place to allow me to facilitate the transfer of that list? My list is pretty large and Im afraid to lose it.

    1. John Chow says:

      The protocols are the same as everyone else. Your subscribers must re-opt in to the new list. This is why choosing the right provider from the get go is so important.

      There is a way around the re-opt in rule. I’ll write a blog post on that in the future.

  4. You are awesome John! Thank you so much for all your help and wonderful information! 🙂

  5. sandi says:

    I also use Aweber. It’s really great.

  6. Raghu says:

    I use aweber without analytics package (saves ton of money). To maintain the list aw pro tools is awesome. I have a main list and move active readers to sub list with tags.

  7. Thanks John but i use getresponse for email marketing. Doesn’t matter which account we use for email Marketing but the tips you mentioned are very useful. I got your point & going to make some of the required changes in my list right now.. thanks..

  8. faisal says:

    The biggest issue about email marketing is that optins might be high but opens are low.

  9. Chris says:

    Great tip John, thanks. I’m checking my list today.

    Can we get a China based dinner out on the town post before you get back to the states?

  10. Abhik says:

    A clean list is much better than a cluttered list, totally agree with that.
    I am currently in the 5th bracket of Aweber’s pricing model and regularly clean my lists to stay there for while.

  11. Greg De Tisi says:

    Love Aweber And Use It With Great Success. Great tips here John Also! Only Thing I Would Say About Aweber Is That The Cost Can Rise If Your List Rises But I Don’t Know A Better Tool For My Business So It’s Cool!

    Best
    Greg

  12. Ammar Ali says:

    John, What about get response? Any review about this service?

    1. John Chow says:

      Get Response is good, but it lacks the feature set and deliverability of Aweber.

  13. Jason Mathes says:

    I thought you could always import your list from your old provider to your new one?

    1. John Chow says:

      Nope. Any email list provider that follows the CANSPAM rule will never let you do that. Everyone will have to re-opted in.

  14. Tim says:

    Thanks John. Interesting post. I’ve been using AWeber for years as well. Only thing I want to point out is that AWeber does allow you to disable double opt-in. I’ve found the subscribe rate is WAY higher using single opt-in versus double opt-in. Of course, that opens up other challenges, but in my vertical it’s definitely worth it.

  15. luis arias perez says:

    Hi John, good days, thank you very much for all the lessons and opportunities

  16. Thong Huu says:

    Thank John, I love this post…

    Only 20% of the customers bring 80% of the profits, so we need to clean up our list to reduce costs and increase profits …

    I’m also looking to register one account at Aweber but I’m not allowed, I can not talk directly with the business department by phone, so what is the solution? or anyone can help 😀

  17. Great tip and perfect for spring cleaning!

  18. Edson Hale says:

    Today it dawned upon me that managing a email list is like a science where you have to keep sorting dormant users from the huge list and just focus the active users of your offers. Otherwise you would be just happy to send your offers to thousands of email subscriber but you never know how much of them open your email. Very unique tips you mentioned here to smartly identify who are just duping you being in your email list. thanks a lot John and by the way how is chinese food

  19. V. Sandberg says:

    I have been using AWeber for years. Recently I have been looking around but never realized how difficult, or should I say annoying, it is to switch. Also thanks for the unopened mail tip.

  20. Ravi Moosad says:

    Never thought unsubs are charged. Thanks for the tips.

  21. Thanks Jon. Great advice as always.

  22. Rick says:

    Im learning more about Email Marketing I will give this a look thanks John

  23. Mike King says:

    We have found that cleaning and validating our email list worked very well. When we first started mailing it we got a lot of hard bounces and a few complainers. Constant Contact told us to get it cleaned and validated. They told us to try Email Answers. It was very inexpensive to have our list scrubbed. I think for 55k records it was about $150. I would recommend this service for anyone who has an older list or a list that hasn’t been mailed in a while. Here is a link to the details of their service, https://www.emailanswers.com/services/email-list-cleaning/

  24. Chetz Togom says:

    Thanks John.

    I’ve just started my email list and will make sure I do this.

    Chetz

  25. Mahesh says:

    Hi John,
    I think trafficwave.net is the Auto-responder service which solves Jeffrey Von Stetten’s problems. Because TrafficWave allows You to send mails to an
    Unlimited Email Lists for One Low Rate of $17.95 per month.

  26. Bud says:

    Any ideas on how to get these email lists up and going in the most cost effective way? I’ve run a couple contests for my site which usually leads to a brief bump in email subscriptions but it doesn’t last long. I’ve heard a quick pop up asking people to subscribe that displays 30 seconds after a page load is pretty effective, but it still seems a bit spammy. Any suggestions would be great!

  27. Awesome post. Now I can get rid of those people who haven’t confirmed.

    Thanks again for the tutorial.

  28. AtlasProfit says:

    Great tips of marketing ! Thanks John !

    A ways to reduce costs and increase profits

  29. I knew about removing the unsubscribed but I never thought about removing the unconfirmed and the undeliverable emails. I use GetResponse and I wonder if these tips work for GetResponse as well.

  30. Wess Stewart says:

    Thanks for the tips, John. I had no idea that you could do this.

    Perhaps I should have studied a bit more. Heh. 🙂

  31. This was helpful and good ideas that I have not thought about before! Thanks for sharing. So are you saying you complete delete and get rid of the no opens for good?

    Thanks again,

    Eric

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