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Joel Comm Screwed Up

written by John Chow on April 20, 2008

Build Your Online Business Now

Last week, AdSense Guru Joel Comm launched his long awaited 4th edition of his best selling AdSense eBook. Instead of selling the book at the standard $97 price, Joel decided to sell it at a price everyone can afford, only $9.95.

As you can expect, sales has been quite high. However, what many buyers may not have realized was the when they bought the book, they were auto subscribed into Joel Comm’s Top 1% newsletter. This normally wouldn’t be a problem with most people if the newsletter was free. However, it cost $29.95 per month. The piece of text about the newsletter was extremely easy to miss in the super long sales letter.

When Joel first contacted me about his new eBook, he never said anything about this “negative option” billing. I was under the impression that readers would be buying the AdSense eBook and nothing more. Had I known readers would be buying a book and then get auto subscribed into a $29.95 per month newsletter, I would have made sure the readers knew about it and tell them how to cancel it should they not want the newsletter.

While negative option billing is not illegal, they’re not the most liked or respected sales tragics. Most people like the option of saying no to the extra options at order time, not after the fact. As you can imagine, Joel received a huge negative reaction to the negative option.

Realizing his mistake, Joel has issued a public apology and has revamped the sales page to clearly show the newsletter options.

If you bought AdSense Secrets 4 before the clearer sales letter and don’t want the newsletter you got auto subbed into, then just tell Joel when your first issue arrives and you won’t have to pay for it. To make up for his wrong doing, Joel will be donating 100% of the profit from the eBook sales for the next two weeks.

For two weeks, starting on April 20, 2008, I will be donating 100% of the profits from direct sales of AdSense Secrets 4 to a very worthy organization, Hearts and Hands International.

Kudos to Joel for having the guts to admit he made a mistake and correcting it. Let’s hope Hearts and Hands International makes a lot of money in the next two weeks.

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I am waiting for it to come out on video so I can get a bootleg copy here in Cambodia!

If he felt really bad he would post it free for two weeks, and then ask people to donate to his favorite charity…him!

This is going to turn out just like the concert for Bangladesh Man!

I hate it when people auto subscribe you to things just because you buy something from them, I've probably been subscribed to 10 or so newsletters just because I purchased an item from a website that might not have deserved my money.

Hey John,

I just read this article and really enjoyed it, personally... KUDOS from me, man! I also read many of the comments and don't want to get into a discussion about negative option billing or dwell on the negative aspects of what happened here (no pun intended). Rather, I want to focus on the positive points!

Yeah, Joel Comm is one of my favorite Internet Marketing "gurus" and I had not heard about this until just now, even though I belong to a few of his newsletters. Coz I have been working offline a lot lately and fell behind in my emails, so I actually got to yours before his in this case.

I already knew Joel is a stand-up guy (imo), and yet this incident really solidified it for me. Like him or not, the fact that he is donating the additional profits in question to an established charity is proof that it's not just about the money to him and that it was most likely an honest mistake on his part.

Thanks for a great post and for allowing me to share my opinion. Btw, I Dugg it and gave it a "thumbs-up" on StumbleUpon. Have the best, blest life!

Best Regards,

Michael

Joel should REFUND the money back and let the customers keep the ebook, for those who already bought it. Do we have a deal Joel?

I was going to buy his E-Book until you posted about the OIOPublisher wordpress plugin. I will wait until next months funds come through from the site and buy his E-book then if it is still on sale for $9.95.

Shudogg Dot Com - Make Money Online Blogging

It sems that Joel and another of others have brough the whole topic of negative billing to the forefront. I don't belive that there is ever a reason ption that is NOT obvious to the purchaser.

As long as he admits that he made a mistake and the apology is accepted. Eventhough it is legal it just takes away the readers from him.

We should understand that everyone makes mistake.There is a cause definitely there is an effect.But we can solve the problems earlier by following John Chow's advise.

Here is the link. Its somewhat a different form of negative billing, but not to far off:
http://www.johnchow.com/how-to-sell-private-advert...

I never said negative billing was wrong. I also never said that you shouldn't do it. However, if you do it, then I recommend you clearly spell it out so the readers knows what they're getting into. This was where Joel made his mistake. It was not the negative billing. It was the disclosure.

I believe you are also a crook, everyone makes mistakes but you just don't care.

John correct me if I am wrong, but in one of your past entries I believe you openly stated you do negative billing? This was in regards to a post talking about selling ads via paypal. How when they purchase its set to auto-renew and when they forget you get paid for an extra month or whatever?

Sounds like planned and paid posting here whew

Joel is a sleezy marketer stuck in mid 90's techniques.

He's very sligh about newsletters etc with any of his sites / products.

He also likes to pretend each email he sends to his affiliates are completely personal as he states in them even though anyone with half a brain can see that's completely and obviously not the case. Which is fine, but why lie lol.

how much is 100% of the profit. Is he paying himself first?

Good question. He should offer some verification of that number. Two weeks without profiting from the largest ad campaign for your newly released ebook is tough to swallow.

:lol: hi,friends this is urs adsense secrets ebook well and most benefited in all adsense member,thank u ..

It's not like anyone here has ever made any money pimping affiliate campaigns that have the exact same "hidden" (aka, I'm too lazy to read everything) terms this guy's ebook had. Or were you all somehow also confused by how you are getting paid $15 for a company to send a $4.95 "free trial" of their miracle drug/dating service/etc to someone.

Stones, glass houses, etc etc.

Well, when the issue first opened over here I said, wether you beleive adsense is still effective or not, that 10 percent of the original price seemed like a GREAT deal. So now that it turns out it would actually cost you MORE if you're wrangled into an ongoing subscribtion it's clearly not a great deal. But the 10 buck thing would've been great.

Glad I treat all new offers like new software and wait until the dust settles. Just ask the people over at Twitter this morning...

It's hard to cancel this free trial... I've already tried. His support desk doesn't respond to e-mails.

This is actually not a fair game to anyone who purchased that ebook..Joel sucks!

He should offer an automatic cancellation for all previous newsletter "forced" subscribers.

Anyone who believes this was nothing but a scam by Joel Comm is an idiot.

I think Joel has given a public demonstration of bad guru marketing.
No need to buy his ebooks - he has shown us all how already.

But the information in the eBook has helped me with my AdSense tweaking tremendously. Why wouldn't I just apply the techniques he teaches, minus anything that might jeapordize my integrity?

Joel Comm wasn't the only one to screw up. Johnchow.com screwed up. Michael Kwan screwed up. Mistakes are made by humans and they should all be forgiven but to make a post saying if I had known I would've told my readers. You get paid an enormous amount of money and outsource it to someone who obviously didn't thoroughly find any of the pro's and con's and Joel will still make loads of cash and subscribers from this....but I view this as critical mistake that makes me question the credibility of this site and their mission to provide information or making handfuls of money for reviews?

nobody made a mistake. it' all staged. it's all planned to get publicity. just like a celeberity who has a movie coming get themselves into "trouble" to attrack the media. In return they gett a buzz for their up coming movie. get it? John did not make mistake. Joel did not make mistakes. it's a marketing technique used by me and many others.

I have to agree about celebrities because it's true. Ever watch "Entourage"? Sure, it's a show, but a lot of the things that happen on it happen in real life.

I always have been against "Joel Comm" marketing techniques and that's why on September 27, 2007 I wrote about "Greedy Affiliate Marketers".

http://www.googlelady.com/421/greedy-affiliate-mar...

I can attest that this book is excellent. A friend of mine read it, and he said it helped him multiply his Adsense revenue.

Yup. Me too...I read the book and got amazing results.

I was an AdSense Amateur before reading this book. I had no idea how the program really worked. I didn't even know that if people click on your ads and then do nothing, that it lowers your earnings per click and stuff like that.

I wrote a blog post about the results I got from following the advice ( http://www.inspiredmoneymaker.com/2008/04/18/adsen... ).

well it is ok what Joel have done but one should accept his mistakes.

I always get confused with so many books and articles out there to make money and secrets. May be if you have recommended. I will try this out. :mrgreen:

I will recommend you to APPLY what you know. Sure you know the basics (At least): Open a blog, Write unique content, Monetize your blog with many programs and get traffic from Social networking sites, and then read other bloggers see what they are doing and then apply again...and do the same always.

I recommend you to just keep reading blogs like these & do a search for " blog monetization".

That is very bad, "hidden" cost for buyers!
Maybe that is secret :)

This is not a mistake at all but a marketing plan.

Yes, is one of his marketing techniques as John Chow mentioned is not illegal but is also not good for his "loyal members".

i second to that! deliberately setup intionally setup so he can "apologize" . it's a classic marketing plan. all staged.

Wow. I thought the guy was a good guy out to help others make some money while he was doing it too. This really stinks and such behavior is just not acceptable.

moserw
www.nela.in

Haaa..he is helping himself..

Do you guys get it. He is trying to get publicity. It was deliberately setup. And he comes back to "apologize" oops I'm sorry. Now he's getting the buzz and more sales will come in. There is no mistake. There is no screw up. It's staged. Wake up you "marketing" people. You know what he should do? He should refund all the money to the people who bought the ebooks and let them keep it. How about that Mr. Joel. You created a publicity alright. A NEGATIVE one. You could have fooled a regular everyday customers at wally mart but not the people in the marketing circle. Nice try tho.

Another example of this forced subscription would be Matt Bacak he offered his seminar for $1 but there was an automatic subscription for his newsletter for 19.95 or 29.95 I don't remember exactly.

What Joel did was fine even if it was deliberate. We all should move on and let Joel make his fortune.

I think that I have to agree. Yeah maybe he should have made it a bit more clear, but it really wasn't anything that most other companies do, banks, insurance, etc....

I think that the only real mistake is that he didn't offer a longer trial period, and then at the very beginning of the trial mention that they get a couple of months free and then have to pay. The mention would include steps to drop out, however most won't out of laziness, and if the service is as good as he says, then the rest won't so that they don't miss out on anything.

Hmmm... I have gotten so much success from his book that I'll actually stay subscribed to the newsletter to see how good it is. If it's anywhere close as good as the book, it should be worth the price.

I knew Bob Saget was up to something!

Strangely enough, I can see the Bob Saget resemblance.

So beware all of you so called marketers---john chow, darren, shoemoney, zac johnson (kid), etc..

Well, if it was a mistake, it's at least the second time he's done it. I signed up for one of his earlier eBooks and got "stung" for an additional amount ($97) for something I hadn't asked for. I got the money back, but it still put me off using his "services" for good.