Secrets To Getting Blog Comments – Part 3

Handling Negative Comments

Most bloggers hate negative comments. I have received my share of negative comments on my blog. The commentators aren’t happy with the level of advertising, number of sponsored reviews, promotion of affiliate products, the food posts, etc. They warn that my blog is not what it used to be, that I am on a slippery slope, and that my traffic will go down if I continue on this path. My reply to all this is, “Thanks for making my blog bigger!”

Negative Comments Are a Good Thing

I actually look forward to negative comments in my blog because it’s an indication of growth. This is a general rule to keep in mind: as your blog gets bigger, the number of negative comments increases. Don’t look at negative comments in a blog as a bad thing. It’s really a good thing – your blog is growing! A blogging rule to remember: if you’re not pissing somebody off, you’re not doing it right.

This does not mean you should purposely try to piss readers off. That would be stupid. What is does mean is you cannot please everyone all the time and you shouldn’t even try. That goal is not possible no matter how much we wish for it. The blogsphere is too diverse a place for everyone to be happy with what you have to say or do.

Negative Comments Encourage Discussions

Let’s face it, a blog comment section would be pretty boring if everyone replied, “Great post! I completely agree with you.”

Having a negative comment show up in a post encourages discussions among the readership. It’s the same as a flame war in a forum. While many people say flame wars are bad, most forum owners won’t stop it once it starts because it generates a lot of traffic and traffic equals money.

This is one reason why I allow negative comments on the blog. I know the negative comments will bring people on both sides of the issue to post their views. It’s ironic that the negative commentators warning of traffic decline are in fact helping to increase traffic.

People Who Say They’re Leaving Don’t

No one really completely leaves a site. They may not visit as often as they used to but it’s rare for anyone to never come back. I’ve had commentators post that my blog had changed for the worst and they’re leaving and never coming back. The next day, they’re flaming me again for another post.

How To Handle Negative Comments

The best way to handle a negative comment is to thank the reader for making it and then address his concerns. Never flame the reader even if he flames you. That makes you look extremely unprofessional.

While you can edit a negative comment for profanity, you should never delete it. A comment is the same as content and content drives traffic.

The next time you read a few negative comments on your blog, don’t look at it as a bad thing. Instead, see it as a sign that your blog is growing and you’re doing something right. If you never get a single negative comment on your blog, you’re doing it wrong.


63 thoughts on “Secrets To Getting Blog Comments – Part 3”

  1. Thanks John for explaining in such simple yet effective way of how to handle negative comments and feedback. After reading your post i feel you are very right in saying that negative comments also needs to be looked into and taken care of and in the long run they also help in growth of the blog. Cheers !!!

    1. Yes handling negative comments in positive manner is quite important.

      Love John quote about it –

      ” The next day, they’re flaming me again for another post. “

      1. aman says:

        but sometimes it harm your reputation as well , you must have good reply for your discrimination.

          1. Yes Shanker and that’s why maximum of them do not add their websites.

            They are simply afraid of our counter attack.

      2. I have also seen such threats

      3. Thanks John this was very educative

  2. Hoan Huynh says:

    Thanks for the secret, I’ll change my mind to face with bad comments from now on.

    1. You should, as would always get these left and right..

  3. Tom says:

    Good way to put a spin on negative comments.

    1. Kevin Kimes says:

      It’s not really a spin. It’s truth.

      There’s a radio show I listened to for a long time in Portland, Oregon. They had one listener who hated the show, hated the hosts, etc. He called in several times per week to tell them how horrible they are, how wrong they are, etc. Sometimes they’d hang up on him, and sometimes he’d hang up on them, but they usually let him talk.

      It only allowed the guy to show his own “lack of wisdom”. But, I guarantee it increased listeners to that program. And, obviously, that guy never quit listening, and is probably still doing the same thing today.

      1. I guess it depends on the type of negative comments. Negative comments can help a blogger if the person commenting is driven just by the need to put down a blog post or just because he dislikes a blogger. Then it becomes very obvious and people can see what is going on.

        The best case is when the comments are really challenging a bloggers point of view in a decent way and generating a good discussion. I would not call such comments negative.

        1. Yea! Sam you’re probably right

  4. Graham Lutz says:

    If you’re not pissing someone off, you’re not doing it right!

    I live for the negative comments!

    1. Kevin Kimes says:

      I guess I still have to look forward to them on my blog, I haven’t gotten any yet. 🙂

    2. PPC Ian says:

      Graham, awesome quote! 🙂

    3. Thats a great attitude Graham

  5. There are positive and negative people who leave comments on blogs, unfortunately I do not like the chronically negative people who always whine about everything.

    1. Kevin Kimes says:

      They’re a part of society we have to deal with, unfortunately. We can simply “look on the bright side” as John suggests.

      1. We call these sort of people in INDIA as “Paidaishi Pareshan” they just love to see the world burning. They are not happy so they can’t digest other’s happiness too.

  6. Chris McCoy says:

    I’m afraid I’m not happy with the level of advertising, number of sponsored reviews and promotion of affiliate products on your blog… hehe im in yur blog leavin rude commentz

    But seriously, I like your take on negative comments! I think it’s fine to post a negative comment now and then, as long as it’s constructive and not aimed personally.

    1. Kevin Kimes says:

      Yes. I’d much sooner delete a “great post thanks”, didn’t-read-the-post comment, than one with criticism directed at something they actually read or observed. Even if it’s rude and personal. I just might edit it for foul language or similar reasons.

  7. I like the “people who say they’re leaving don’t” point. If someone cares enough to take the time to post then they’re taking personal interest in the blog and must care significantly about it. When you do post their comment that feeling of responsibility to help make the blog better grows.

    by the way… probably your worst post ever John 🙂

  8. aman says:

    but sometimes it harm your reputation as well , you must have good reply for your discrimination and good response aswell.

  9. As you said it is pretty boring if everyone says “Great Post” and all that,but I have to say that this was a great post because some people wrote negative comments on my blogs and I thought I was failing but now I guess it is a good thing so I appreciate this post.

    Thanks For Sharing,
    Bradley Nordstrom

  10. fas says:

    Very well said John, so basically be critic.

  11. Bob says:

    The statistics would indicate that you are dead wrong about people not coming back. In fact the ratio of successful/failed blogs, dismal as that ratio was 5 years ago, and taking into account that the numbers have increased exponentially, is actually far worse now. Perhaps its the sheer saturation or maybe its the migration of the herd to facebook, but yes, they do leave and they do leave for good. Blogging has become one of the more disingenuous endeavors on the internet now. What was once a niche for those who would be considered gurus or early adopters, has become little more than a marketing ploy for many, or even most. Moreover flaming has become a business. Blogging has become the Jerry Springer show of the internet and some larger blogs actually pay for the flame, so to speak because as you note, it brings in traffic.

    1. Kevin Kimes says:

      I see what you did there 😉 (hey look, it’s a negative comment on the post about negative comments!) 😉

      The people who leave blogs don’t announce their departure, for the most part. They just stop coming back. Obviously people do leave blogs, and John isn’t saying they don’t.

      Jerry Springer is a funny example. That show is the real-life version of ongoing flame wars.

      1. You are following the mantra of “Negative Comments Encourage Discussions”

    1. Concrete negative comments can be interesting, but not grounchy and envious comments, they add nothing.

    2. Yeah.. i also agreed with this. “every negative comment should not be allowed”.

  12. Pete Rosell says:

    Hey john your the man and I have decided to help you and flame you at the same time. Rude commentz rawk!!! Flames on you!!!

  13. PPC Ian says:

    John, your perspective on negative comments is great! I really like your advice here and also from your book, Make Money Online. I remember you mentioning negative comments are a sign of success.

  14. George Tee says:

    Hi john, great thoughts. You are absolutely right about the negative comments are the signs that your blog is growing and you should take it positively. One should also encourage negative criticism from your readers because in that way, you should able to tell the weak part of your post or something that you endorses and make improvement to it.

  15. fazal mayar says:

    nice post, handling negative comments should be a must. Negative feedbacks means something good sometimes.

  16. Michael says:

    That’s a great way to look at it John! I look forward to getting some negative comments on my blog now since I know that means my blog is growing!

  17. Daniel says:

    Good advice! I used to delete negative comments, I will approve them all from now on.

    1. Approving all negative comments are not good.

  18. amit dwivedi says:

    Very well said John, so basically be critic.

  19. Erwin Miradi says:

    Most of the comments in my blog are negative ones. Probably because I piss people off since the first day I started lol.
    Anyway, I can’t imagine how people are complaining about your food posts. They’re awesome! Especially for guys who eat the same s**t almost everyday like me.

    1. @Erwin i agree the food posts are awesome and very intresting

  20. Real Man says:

    I hate this post John.

    😉

  21. what the heck that LoL CAT is running with two keyboards…?

  22. Forex News says:

    Good way to put a spin on negative comments.

  23. Forex News says:

    If you’re not pissing someone off, you’re not doing it right!

    1. @Forex news you’re right

  24. Thanks God I was always accepting Negative comments.
    Thanks John

  25. Forex News says:

    but sometimes it harm your reputation as well , you must have good reply for your discrimination and good response aswell.

    1. @Forex i agree, everyone can’t like you there will always be discrimination

  26. Blog commenting will give more power boost to keywords its really an useful work process

    1. Yeah, it’s look very odd.

  27. i have tried many strategies but blog comments works well

    1. Strong article also can increase blog comments..

  28. Interesting thinking about negative comments. I always like and publish negative comments. And try to answer then.

  29. blog comments will help to get serp movements in search engine

  30. Ella says:

    Since this post is recent, I feel like I may be able to get some help here.

    First, some background: I have a disorder that makes me more emotionally sensitive than normal (healthy) people, and I used to not be able to handle negative feedback at all. Lately, I initially handle it with class and all that, and I even feel proud of myself for five minutes.

    But then it haunts me. I may not get depressed but I can’t get it out of my head for a while. More in the thinking about it sense than feeling upset, but that does mean it starts to bother me because I can’t just smile & move on 100%.

    Anyway, I’d like a little help (advice? a simple answer?). What if some luck has it that I read live someone complain about my blog post on Twitter, but not directly to (@) me? I can’t count it as making my blog bigger, there was no link just sufficient unique info I recognized, and the person may never visit to leave a comment for others to discuss. (As I took it, she only read the preview on Facebook, then unliked & tweeted.) I haven’t checked my comments yet, and I’d guess, I admit, I’m a little nervous to.

    Honestly, this started to fill me with doubt. I’m only human so my opinions can’t be perfect, but I feel pressure now to be, yet I know I shouldn’t change for one person and wouldn’t know how to. (I’m more worried that I explained myself poorly. Would you edit the post after this???)

    Can I still feel good about the feedback? Other than my class in the face of even being called a nasty name? (I wasn’t acting like a nasty name in my blog, I’m always polite but may have incited some HEAVY disagreement, of course.)

    I was kind of surprised this person I follow on Twitter used that language. Oh well. Anyway, thanks for any help!

  31. Ella says:

    Hmm. Does anyone ever find that upon later reflection, one might not always write back as well as s/he thought in the beginning? While I responded OK, it wasn’t as good as it should have been, now that I think about it longer & read more articles. (I used half sarcasm that would be read as full sarcasm & I just read somewhere that one shouldn’t argue back at all. Hmm.)

    I was just reeling from being called a body part though, that shook me.

    I’ve gotten some constructive criticism before but I suppose it can be worse when not direct, the body part naming was new for me.

    Now I do feel even worse, but probably most of us can improve in the face of these things.

    I just hope I can move on this morning!!

    Thanks for your post helping others.

  32. Once I wrote a very contreversial post and I knew that many people won’t like it, but I just had to write it out of myself. The discussion was amazing, even before I got to responding to negative comments, my loyal readers took care of it.

  33. Gift Ideas says:

    More comment bring more traffic so more ad clicks, means more income.

  34. Technary says:

    I liked your thought on handling the negative comments. I always handle them(if any) …but never delete them as any comment makes the website more and more popular.

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